About

FAQ

• Where is the store based?

  Ontario, CA

• Do you accept orders placed outside of the US?

  We sure do! Email or message me with any questions regarding international shipping!

• How long will it take to receive my order?

  Because each piece/set is made to order, please allow 5-8 weeks to be made and shipped. Once shipped most domestic orders take anywhere from 7 to 15 business days to arrive depending on the efficiency of your local postal service.

• How do I was My Gemstone pieces?

  All items are HANDWASH ONLY with cold water (HOT/WARM water will ruin the elastic so try to stay away from any heat.) Once washed, lay flat to air dry as long as needed.
  Please be gentle with these handmade pieces while putting on,removing, and washing. Try not to tug or pull as this will put more wear on the elastic/fabric than it can take and may ruin your pieces.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.